Bilingual English-Portuguese professional with a distinguished career spanning 10-plus years in the financial and customer service industry, recently focusing on providing comprehensive mortgage solutions tailored to clients unique needs and financial goals. With the ability to thrive in dynamic, high-pressure environments, I am recognized for managing complex pipelines, navigating regulatory landscapes, and ensuring a seamless mortgage process.For example, as a Mortgage Banker, I successfully managed a pipeline of over 150 clients, showcasing my proficiency in navigating every stage of the mortgage journey. Conducting daily follow-ups with clients awaiting pre-approval and weekly check-ins with those already pre-approved, l ensured a seamless progression in their property search.

From the initial conversation to pre-approval, verified approval, and the ultimate contract closure, I meticulously guided clients, addressing their queries. Handling various loan types, including conventional, VA, and FHA loans, with adjustable and fixed interest rates, I verified clients credit scores to ensure they met the minimum qualifications. My comprehensive approach ensured a smooth and informed mortgage experience for every client.Furthermore, I consistently ranked among the top performers, receiving four recognition coins that underscored recognition for outstanding performance.Consistently surpassing monthly pre-approvals and verified approvals and sales targets, reaching 150% of the target, underscoring my ability to remain competitive and deliver exceptional results in a high-paced sales environment.